Shipping + Returns
Shipping
Orders are usually shipped out within 1-2 business days from Toronto. Shipments are sent via ClickShip using carriers such as UPS, Fedex and Purolator with a trackable expedited service that requires 1-4 business days depending on destination. Currently, we ship across Canada and the United States.
Pick up options are available from 91 Windermere Ave, Toronto.
Returns and Exchanges
We offer a 30 day money back guarantee. If you are dissatisfied with your product, simply return the item to us and we will issue you a refund. Customer is responsible for the cost of shipping. We will issue a full refund for the product minus the cost of the initial shipping charge we paid the courier to ship the package.
To initiate a return, contact us and we will advise on next steps.
Lost or Damaged Package
If a package is lost or cannot be delivered due to an incorrect address input at checkout, unfortunately we cannot provide a refund. If the package is returned to sender, we can offer a refund minus any shipping charges.
If your package arrived damaged, please take a photo and contact us immediately.
FREQUENTLY ASKED QUESTIONS
WHERE ARE YOUR PRODUCTS MADE?
Our products are made in our studio in the West end of Toronto, Ontario. We are a small female owned and operated business.
WHERE DO YOU GET YOUR BEESWAX?
We source our beeswax from a small family farm in Mulmur, Ontario called Ontario Honey Creations. They pride themselves on being conscientious, knowledgeable, and responsible beekeepers.
WHAT KIND OF PACKAGING DO YOU USE?
We use glass, metal and compostable materials for all of our products. We are working hard to be 100% plastic free but at the moment, there are still some small components made of plastic. When shipping your products we use recyclable boxes and tissue paper, paper washi stickers and compostable tape.
WHAT IS THE SHELF LIFE OF YOUR PRODUCTS?
The shelf life is 1-2 years depending on the product. Each product has a sticker at the bottom indicating the best before date. Store at room temperature and out of direct sunlight.
HAVE A QUESTION NOT ANSWERED HERE?
Shoot us a message below and you will receive a prompt personal response.